At Mosski, our goal is simple: to bring advanced, intelligently formulated skincare rituals closer to everyday routines — built to perform and deliver results. We know skin is personal which is why we offer an 80 day Glow Guarantee.
Please read the terms below carefully — this is what determines your eligibility for the Guarantee.
1. Get your routine right before you start — email us first. Not sure which products are right for your skin? Email info@mosski.com.au with your skin type and concerns before purchasing, and our team will recommend the right routine for you. The Glow Guarantee is only valid on the recommended product/s - this ensures you're set up with the routine most likely to deliver results for your specific skin goals.
2. Maintain a progress record. We require photographic progress records to be taken twice weekly, with visible dates. Consistent tracking helps us, and you, see real change.
3. Reach out to us before the 80-day mark if you're not seeing improvement. Contact info@mosski.com.au so our team can help troubleshoot. This allows us the opportunity to adjust your routine, assess whether purging may be occurring, or otherwise assist prior to the deadline. Eligibility is assessed on whether action is taken before the 80 day period.
If you have met the terms above and want to make a claim:
- Email info@mosski.com.au with your twice-weekly, timestamped progress photos - this is required for us to review your enquiry.
- Our team will respond with recommendations or next steps within 1–3 business days.
- If returning stock, return postage costs is your responsibility. We recommend using tracked shipping as we will not take accountability for items not received.
- Approved refunds are processed via your original payment method.
- Refunds may take up to 5 business days to appear on your statement, depending on your financial institution.
TERMS AND CONDITIONS
- You must use the recommended routine for a minimum of 60 days before lodging a claim.
- Full ingredient lists are published on our website for every product. It's your responsibility to review these before purchasing and confirm you have no known allergies or sensitivities to any ingredient.
- The Guarantee is only valid if you have disclosed all other skincare products, actives, and supplements you are using - these can affect results.
- The Guarantee does not apply if you're using additional actives or exfoliants alongside your Mosski routine that could be compromising your skin barrier.
- The Guarantee covers symptoms of an impaired skin barrier (dehydration, mild congestion, overall skin health/radiance). It does not cover skin conditions linked to broader health factors, including eczema, acne, rosacea, psoriasis, dermatitis, fine lines, wrinkles, age spots, milia, skin tags, or melasma/pigmentation.
- The Guarantee is not valid if the reason for dissatisfaction is the texture, scent, or feel of the product rather than skin results.
- The Guarantee is not valid if you experience purging — purging is a sign of congestion clearing and is expected as part of your skin adjusting to a new routine.
- We must receive your claim within 80 days of your order's delivery date.
- Refund amounts exclude original shipping costs.
- The Guarantee is valid only for orders placed directly through www.mosski.com.au.
- The Guarantee applies to your first purchase only. Repeat/reorder purchases are not eligible.
- International customers: duties and taxes are collected by your local government and are non-refundable by Mosski.