All orders are processed with care within 1–2 business days. During peak periods or product launches, please allow additional time for dispatch.
Once your order has been dispatched, you will receive an email with your Australia Post tracking number, allowing you to follow your parcel’s journey. Delivery times vary depending on your location. For the most up-to-date delivery standards, please visit Australia Post.
If your order has not arrived within the delivery time frame indicated on your tracking details, please contact us at info@mosski.com.au with your order number and contact information. Our team will assist you in resolving the matter promptly.
At Mosski, we take the utmost care in packaging your order and conduct quality checks before dispatch. However, if your order arrives damaged, please contact us at info@mosski.com.au within 48 hours of delivery with your order details.
We proudly offer international shipping to select destinations with delivery times varying by location. Shipping rates are calculated at checkout. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.