Frequently Asked Questions
Every detail of your experience with Mosski has been considered with care- from the purity of our sea moss infused formulations, to the way your order
is prepared and delivered. It’s our commitment to bring you transformative skincare that restores balance, radiance, and hydration, while ensuring transparency and attentiveness at every step. Should you have any further questions beyond what is shared here, please reach out to us at info@mosski.com.au.
Sea moss is one of nature’s most powerful and underrated ingredients, celebrated for its ability to deeply nourish, hydrate, and support skin vitality. Rich in essential minerals, it helps strengthen the skin barrier, calm inflammation, and promote a youthful, radiant and balanced complexion. At the heart of our formulations, sea moss and other marine-based actives are layered for their unparalleled skin-renewing properties and transformative luxurious results.
All of our products are proudly designed, chemist-formulated, and manufactured in Australia.
While we champion clean beauty, our formulas are stacked with potent botanicals and luxury actives that may not be suitable during pregnancy or breastfeeding. We recommend consulting your healthcare provider before use.
Sustainability is intrinsic to our ethos. Our product boxes and shipping cartons are 100% recyclable, while our glass vessels are designed to be recycled or repurposed, extending their beauty beyond their first use. Refer to our 5 year sustainability plan on our Sustainability page for more information on the work we are doing in this space.
All orders are processed with care within 1–2 business days. During peak periods or product launches, please allow additional time for dispatch.
Once your order has been dispatched, you will receive an email with your Australia Post tracking number, allowing you to follow your parcel’s journey. Delivery times vary depending on your location. For the most up-to-date delivery standards, please visit Australia Post.
Yes. We proudly offer international shipping to select destinations with delivery times varying by location. Shipping rates are calculated at checkout. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
If your order has exceeded the delivery time frame indicated on your tracking details, please contact us at info@mosski.com.au with your order number and contact information. Our team will assist you in resolving the matter promptly.
We take the utmost care in packaging your order and conduct quality checks before dispatch. However, if your order arrives damaged, please contact us at info@mosski.com.au within 48 hours of delivery with your order details.
Our products are created with the utmost care and attention to detail. For reasons of safety, hygiene, and product integrity, we are unable to accept returns, refunds, or exchanges for change of mind.
In the rare instance that your order arrives damaged, please contact info@mosski.com.au.
Due to our commitment to maintaining the highest standards of safety and product integrity, we do not offer exchanges. We encourage you to reach out to our team if you have any questions before purchasing, so we can guide you toward the best choice for your skincare needs.